ISO 20000-1:2018 Certification

Service Management Systems

ISO 20000-1:2018

Welcome to Qzeal ISO Certifications, your one-stop destination for all your ISO certification needs in Chennai. We are proud to offer ISO 20000-1:2018 Certification, a globally recognized standard that focuses on effectively managing IT service management systems (ITSM).  

As businesses rely heavily on technology to carry out their operations, ITSM has become critical to an organization’s success. ISO 20000-1:2018 Certification helps organizations establish and maintain a high level of service management, ensuring that their IT services are reliable, efficient, and of high quality.  

At Qzeal ISO Certifications, we offer comprehensive services related to ISO 20000-1:2018 Certification. Our experienced consultants work closely with your organization to ensure that you meet all the requirements of the standard, including:  

Gap Analysis 

Our experienced consultants thoroughly analyze your ITSM practices, including policies, procedures, and documentation. We identify any areas where your organization may need to catch up to the ISO 20000-1:2018 requirements and provide a detailed report outlining the gaps that need to be addressed.  

Our gap analysis report includes recommendations for addressing the identified gaps and a plan of action that outlines the steps required to achieve compliance with ISO 20000-1:2018. We work closely with your team to develop a customized approach tailored to your organization’s needs and goals.  


Our documentation process starts with identifying the scope of the IT service management system (ITSM) and documenting its purpose, objectives, and policies. We also assist in creating a Service Management Plan (SMP) that outlines the key elements of the ITSM system.  

We then help to establish and document the service management processes, procedures, and work instructions required to achieve compliance with the standard. These may include incident management, problem management, change management, and service-level management.  


Our training programs are designed to cater to your organization’s unique needs, taking into account your existing ITSM practices and processes. We provide on-site and off-site training sessions, and our trainers are highly experienced and knowledgeable in ISO 20000-1:2018 requirements.  

During the training sessions, we cover the key aspects of ISO 20000-1:2018, including its scope, benefits, and requirements. We also provide practical guidance on implementing your organization’s standard requirements. Our trainers use various training methods, including case studies, interactive exercises, and group discussions, to ensure engaging and effective training.  


Our consultants deeply understand the standard’s requirements and can help you develop and implement ITSM processes that meet those requirements. We follow a structured approach to ensure that the implementation is efficient and effective.  

Our consultants begin by conducting a detailed analysis of your existing ITSM practices and identifying any gaps that must be addressed to comply with ISO 20000-1:2018 requirements. Once we have identified the gaps, we will work with your team to develop a plan to implement the necessary ITSM practices. We help you create and implement the documentation required to comply with the standard’s requirements.   

Internal Audits 

Our experienced consultants will review your ITSM policies, procedures, and practices during the internal audit process to ensure they align with the ISO 20000-1:2018 standard. We will identify gaps or areas of improvement and provide recommendations to help you address them.  

Our consultants will work closely with your team to ensure corrective actions are taken to bring your ITSM practices up to the required standard. Internal audits provide several benefits to your organization. They help you identify areas where you can improve your ITSM practices, allowing you to provide better quality customer service.  

Certification Audit  

We provide comprehensive support throughout the certification audit process, including documentation review, mock audits, and assistance during the audit itself. To ensure that your organization’s ITSM practices comply with ISO 20000-1:2018 requirements and that you obtain the certification you need to take your business to the next level.  

We work with a range of accredited certification bodies, including Bureau Veritas, TUV Nord, and DNV GL, to name a few. Our partnerships with these bodies enable us to provide clients with a streamlined and efficient certification audit process.  

By obtaining ISO 20000-1:2018 Certification, your organization can benefit in several ways, including improved service management, enhanced customer satisfaction, and increased efficiency and productivity. It also demonstrates your commitment to providing high-quality IT services to your customers.  

Partner with Qzeal ISO Certifications today to obtain ISO 20000-1:2018 Certification and take your organization’s ITSM practices to the next level. Contact us now to learn more about our services and how we can help you achieve ISO 20000-1:2018 certification. 

ISO Certificate Search - External